Digital Loan Application

A seamless digital loan process, paired with the personalized client experience you've come to expect. View your loan application status and complete tasks real-time for faster processing.

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Start your loan application process today
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Save time

Fewer manual tasks to complete your loan application quicker

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Improve convenience

Quickly and easily view and manage your loan application status

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Stay organized

Organize your tasks and documents in one central location

A central hub for all your loan tasks and documents
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View the status of your loan application

One simple dashboard to view loan progress and status

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Complete tasks in real-time

Convenient document viewing, editing, and uploading with digital signing capabilities

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Access your client team

Direct access to reach out to your Client Management team

Get started in 3 easy steps
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Step 1

Get an email invite from your Chase CTL Client Manager when your loan app is ready

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Step 2

Log in to Story to complete your application and submit necessary documents

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Step 3

View and manage the status of your loan application until funding

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Don’t have a Chase CTL Client Manager? Find one here.

Frequently asked questions (FAQ)
What are the key benefits of Story’s loan application?
  • Easily check on the status of your loan
  • Conveniently manage your loan application
  • Quickly view and complete required tasks
  • Review your submitted documents in one centralized location
What can I do with Story’s loan application?

Once the loan application has been made available by your Chase Client Manager, you can:

  • View your loan application documents
  • Check your application progress
  • Complete tasks in real-time including eSigning and eCertifying
  • Receive notifications when tasks need your attention to ensure your loan application is processed quickly
What should I expect during the Story loan application process?

After you start the loan process with your CTL Client Manager, they will send you an email with a Letter of Interest (LOI). This message will include instructions on how to log into the Story platform and will detail next steps for your application.

You can also expect regular notification emails sent by Story by J.P.Morgan to the email address that you registered with.

Who can I contact with questions about my loan application or general product feedback?

For questions related to your loan application, please reach out to your Chase CTL Client Manager for further assistance.

For general Story product feedback or technical issues, please reach out to the Story support team at: story.support@jpmorgan.com.

If I sign up for the property management module, what type of support will I receive?

We pride ourselves on putting you first. Within 3 business days of signing up for the module, a team member will contact you to better understand your real estate goals and challenges.


If you decide the property management module is a good fit, our dedicated customer success executive will accompany you through the entire journey, along with an additional support team. We’re here to help troubleshoot and reduce wait times, and you'll only be dealing with real people.


Feel free to contact a team member to learn more via email at story.sales@jpmorgan.com.

Can I use the Story property management module in my city/state?

Currently the property management module is available in all 50 U.S. states as well as the District of Columbia. You can create a Story account now to get a discount on tenant screening and other benefits.