Online rent collection – made easy.

Story by J.P. Morgan offers a secure, easy-to-use rent management tool designed for multifamily landlords.
Try it free for 12 months.

Complete the form to see if you qualify. Promotion for a limited time only. No associated subscription or processing fees for you or your tenants.

Thank you for your interest in Story!
You can expect to receive an email shortly with next steps.

A convenient process for landlords and tenants

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Save time

Get paid faster with automated invoicing, reminders, and online rent collection.

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Unlock insights

Monitor your property portfolio in a simplified dashboard.

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Strengthen security

Allow tenants to pay rent with multiple secure payment options.

Rent management walkthrough

Automate rent collection in 3 easy steps

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Speak with a client specialist

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Set up a property and bank account

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Invite tenants and collect rent

Try it free for 12 months

What our customers say

“The added bonus is the excellent customer service from the initial start up to answering ongoing questions. The team is personable, knowledgeable and work to answer any questions that might arise.”
“I truly appreciate the team and can’t thank you enough for the service, experience, and product. The team is responsive and I’m glad to have a customer success manager to consult with.”
“I appreciate the support, the check-ins, and information I have been getting. It’s been a pleasant experience with everyone I have interacted with so far.”

FAQs

How much do Story and its rent management tool cost after the free promotion?

The Story platform will continue to remain free. The rent management tool is free for 12 months from the signing of your property pilot agreement. There will be no transaction fees ACH, debit, or credit card for the first 12 months. Chase clients with a minimum balance will continue to enjoy free ACH payments after the promotional period ends.

My state is not in the approved list. What should I do?

Currently, rent management tool is available in AZ, CA, CO, DC, FL, GA, IL, MA, MD, MI, MN, MO, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA and WI. If your state is not on the approved list, you can still sign up for rent management tool, and we will reach out to you once your region is supported.

How long does it take for payments to process in the Story rent management tool?

Depending on the payment method, it can take up to 2 business days for funds to settle.

How can I get a demo?

You can submit this form, and a team member will contact you to schedule a one-on-one demo.

If I join Story or use its rent management tool, what type of support will I receive?

We pride ourselves on putting you first. If your property is in an approved state, a team member will contact you to understand your real estate goals and pain points within 3 business days of signing up for Rent Hub.

If you decide Rent Hub is a good fit, you will have a dedicated customer success executive and an additional support team to help troubleshoot with you the entire way. No long wait times, and you'll only be dealing with real people.

Feel free to contact a team member to learn more via story.support@jpmorgan.com.

How long will onboarding my property take?

We'll start with an initial conversation to understand your needs and the property. After that, we'll send a questionnaire to verify your account. Lastly, adding a property to Rent Hub on average takes anywhere from 45-60 minutes.

I already use a digital rent collection tool, but I'm interested in switching to the Story rent management tool. Is it possible to do a mass transfer of all my units?

Yes, we have tools available to ease the burden of moving from one software to ours.

As the property owner, do I have to manage my Rent Hub account, or can I delegate this platform to my property manager?

Many busy landlords decide to appoint a delegate to manage their Rent Hub account. Whether you or the delegate is managing Rent Hub, you will receive a dedicated team to help guide and answer any questions along the way.

What other types of features are included in Story, besides rent management?
Aside from Rent Hub, Story also offers the following:
  • Market Metrics: Get access to market data to help make informed decisions about your multifamily properties.
  • News: Stay informed with the latest industry news and insights for your neighborhood and across the country.
  • Learning: Watch videos sharing local market updates, real estate thought leadership, tips for navigating Story, and more.
  • Property Calculator: Calculate a property's estimated value using existing or assumed operational data and apply a capitalization rate.
  • Economic Data: Information on global rates, equities, commodities futures, and energy indices could impact the real estate community and your portfolio.
  • Affordability Calculator: Check if a property qualifies for loan rate discounts through the Chase Affordable Housing Preservation Program.

Discover real estate trends and expert insights

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  • Real estate news and events
  • Trends in your local market
  • Property management tips
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